"Appointments shambles!"

About: Bristol Royal Infirmary

It is now over six weeks since my GP letter arrived with the appointments coordinator. Despite my repeated chasing the hospital is still unable to give me an appointment date, quoting admin staff illness and holidays as the reason. I find this completely unacceptable. This situation is causing me extreme worry and stress. Typical public sector laziness, inefficiency, incompetence and excuses. Simply not good enough!

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Responses

Response from Bristol Royal Infirmary

Thanks very much for the feedback. We are really sorry to hear about your experience. We would welcome the chance to look into and respond to you directly. Please contact Patient Support and Complaints Team 0117 342 1050 / pals@uhbristol.nhs.uk. Thank you.

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