"Emergency Visit to A & E 22 May 2015"

About: William Harvey Hospital

I was rushed to William Harvey A & E by my Fiance on Friday Morning 22nd May 2015, due to being in extreme pain and passing out. Once I was booked in I was only in the waiting room a matter of minutes before I was wheeled in to see somebody( due to being extremely uncomfortable and nauseous). When it became apparent that I was in so much pain and discomfort the staff all rallied around and looked after both me and my Fiance with great care. I was held in A & E all day whilst being given pain killers, fluids and then antibiotics. The doctor was really pleasant and the Nurses particularly so. They remained very calm when things got a bit worrying for us at times. I was put into a side ward and given much care and attention despite the A & E having queues of people waiting to be seen to. I was amazed at the professionalism at all times and couldn't believe how busy A & E was. It took me a while to recover but at all times I was monitored by both a male and female nurse. My experience of the NHS has always been good but this one really made me feel secure in the knowledge that if I or any of my family became ill I would be seen and treated. I was extremely scared when I first went in and was treated with the utmost respect and dignity throughout. I would like to say a big thank you to all of the staff in A & E that day and let you know that your hard work and professionalism is much appreciated.

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Responses

Response from Sally Smith, Chief Nurse and Director Of Quality, East Kent Hospitals University NHS Foundation Trust

Dear Liz,

Thank you so much for your kind feedback. I am so pleased to hear you were treated so well. I do hope you are recovering well.

Sally

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Response from William Harvey Hospital

It must have been very alarming for you and your Fiance when you were brought into A&E in such a hurry and with such distressing symptoms. I am glad that you had all the attention and treatment that you needed to aid your recovery. I was pleased to note that you were treated with the respect and dignity that we wish for all our patients. Thank you very much for your kind comments. I hope that you are now fit and well.

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