"Contacting Dolphin Ward Clerk"

About: Medway Maritime Hospital

My son has had trouble breathing for months so took him to the doctors and said he needed hes adenoids and tonsils out as he struggles to breath on a daily basis and has sleep apnoea. They refered him to medway hospital and had he hes pre op on the 24th march. The nurse recognised how bad he was and even said they didn't necessarily need to check him as they could see his breathing pattern wasnt great. The nurse said we would have an appointment for his operation within a couple of weeks, and we even gave the nurse the days me and his dad had off. It has now been 2 months since this and heard nothing. The last 2 weeks I have rung up everyday too see if he had been booked in for an appointment and so far nothing. I have been told various different things from different people. One member of staff from the ward clerk told me his pre op was only valid for 3 months, and another said this wasn't true, there's no time limit. They gave me the extension number to speak to the person who deals with the appointments and for 2 whole weeks I've heard nothing. I've left my name and phone number twice to a member of staff that told me they were both off for the week and said they would give a ring back the next day or a couple of days after and nothing. I have even left an answer phone message with my name and number a week ago and had nothing back. I cannot understand as to why they havn't got cover if both of the people that work dealing with the appointments are both off. Its frustrating and I'm fed up of being told 2 different things all the time by different people.

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Responses

Response from Medway Maritime Hospital

Thank you for your comments. If you would like to discuss your concerns relating to the ENT care that you son received, I would be more than happy to do so via email or phone on the following details. Benn Best Senior Operational Manager T: (01634) 830000 Ext 8941 E: benn.best@medway.nhs.uk

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