"Central Admissions"

About: Queen Elizabeth Hospital (Gateshead)

My sister was admitted via a and e. I telephoned to find out what was happening and was put through to central admissions. The person answering the phone just said she's in an assessment area, reeled off a telephone number and hung up. This person needs retrained. They are dealing with relatives who could be distressed. A little courtesy goes a long way. Allow the caller to say thank you and goodbye. It's all it takes.

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Responses

Response from Queen Elizabeth Hospital

Hello, we're sorry to hear that your experience with central admissions wasn't what should be expected. We'll be sure to pass your comments along to the team involved to improve the experience of other patients.

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