"poor treatment"

About: Wonford House

I suffered a psychotic breakdown due to PTSD as a result of coming out of an abusive relationship, I was admitted to the cedars. My experience under their "care" was terrifying, I got locked in a room on my own, I was pinned down by staff which was extremely scary, due to the psychosis I was fearing for my life, they injected me with tranquilliser without telling me what it was, due to the psychosis caused by a week sleep deprivation I thought the worst and believed they wanted to kill me.. If you did one "wrong" move, in my case I wanted to see if another girl in the ward was ok, because it was late I got physically dragged into a room and locked in there, It was terrifying, I felt like I was being treated like an animal, It is no place for someone to recover, I strongly believe that their treatment actually increases trauma and stress causing an extreme decrease in a persons mental well being, there where only a couple of nurses I felt genuine empathy from. I feel that they run these hospitals on the basis of control and discipline and it is no way to treat vulnerable people suffering mental illness. I remember being pinned down by five or six nurses, they physically clamped my down to the bed, my writs turned purple from them pinning me down it was terrifying. It was the opposite of a caring supportive environment. It has been nearly two years since being in there and I still cry from how I was treated, it was extremely traumatising, I think there needs to be cctv in these places so their treatment doesn't go hidden, if the rest of the world saw how I was treated they would be in disbelief. It is disgusting that human beings are being treated with such little care.Also It is easy to think oh she was a patient she must have been acting out and needed controlling, this was not the case, they abuse their power, and just because the patient is the patient and they are "labelled" as being mentally ill the staff believe this is an excuse to treat them poorly. I am a friendly empathetic caring person, I never acted in a way which was causing harm to myself or anyone else, yet they still treated me like this, feeling trapped in a place like this causes high anxiety and people need to help individuals in these hospitals, not just pump them with meds to mask their pain, they need to be spoken to with care warmth and understanding to help them get to the core of their trauma and pain. I cannot believe that this kind of treatment happens. I am studying psychology and am very keen on the subject of neuroscience, we have learned a lot about how to help people recover, and the treatment i received is nearly the opposite of what I am learning.

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Response from Wonford House

It is distressing to read about your experience at The Cedars and it must have been difficult for you to share it. Thank you for having the courage to do so. One of our senior clinical members of staff would like to meet with you to talk about your experience and how we can learn from it. Would you be willing to get in contact with our Patient Advice & Liaison Service (PALS) to leave your name and contact details so a meeting can be arranged? We really hope you are able to do this. PALS can be contacted on freephone 0800 073 0741 or by email dpn-tr.pals@nhs.net.

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