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Care Opinion

The care my Grandmother received

Posted By Kiki2810

"The care my Grandmother received"

About: Girvan Community Hospital

(as a relative),

My Gran has both vascular dementia and Alzheimers' disease. Whilst recovering from a broken leg, she was transferred to Girvan Community Hospital for rehab. This is a new build and in no way meets the needs of dementia patients or those at a fall risk. The building consists only of single rooms, many not in view of nursing stations. My Gran fell three times within ten days, on the third occasion fracturing a further two bones. She should have been in there to get better, instead she got worse. NHS Ayrshire & Arran need to note this hospital is in no way suitable for the needs of dementia patients.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 16/07/2015 at 10:41
Published on Care Opinion at 15:51

picture of Eunice Goodwin

Dear Kiki2810

I am so sorry that your Gran has fallen while in the hospital. I do understand your concern for her and her care and quite rightly so. I am sorry to say that I do not have a more full response right now but I would like to refer this to our Senior Nurse for this area. They will return from annual leave next week and we will get back to you then.

Meantime, I do hope your Gran has recovered from her falls and is as well as possible.

Best wishes,

Eunice

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Response from Andrew Moore, Assistant Director of Nursing, NHS Ayrshire & Arran 8 years ago
Andrew Moore
Assistant Director of Nursing,
NHS Ayrshire & Arran

Submitted on 20/07/2015 at 11:01
Published on Care Opinion at 11:54

Dear Kiki2810,

I was concerned to read of your Gran's recent care experience in Girvan Comunity Hospital. The level of supervision and support for patients should reflect the assessed risk. I would be grateful if you could provide me with your Gran's demographic details in order to explore your concerns. You can email me or phone me directly andrew.moore@aapct.scot.nhs.uk or 01292 513682

Many thanks

Andrew

Andrew Moore

Interim Lead Nurse - South Ayrshire Health and Social Care Partnership

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