"Telephone Response"

About: New Cross Hospital

Twice I called today and both times it took nearly 4 minutes for any response from the general number - what on earth is going on - this is supposed to be a major medical facility employing thousands but can not answer the phone! Who is managing these back up services?

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Responses

Response from New Cross Hospital

I was sorry to read your comments relating to the delay you experienced when trying to contact the Emergency Department. To enable me to look further into your concerns, I would be grateful if you can contact the Patient Advice and Liaison Service (PALS) on 01902 695362 who can assist you further. Kindest regards Carol Bott Head of Patient Experience and Public Involvement

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