"I had my first baby at St Georges's; ..."

About: St George's Hospital (Tooting) (London)

(as the patient),

What I liked

I had my first baby at St Georges's; the facilities were excellent and the staff very professional. I was guided through each step of the delivery and felt that I was in control of my birth. The delivery suite was well equipped and I took comfort in the fact that the newborn intensive care unit was next door to the delivery suite as my baby was 4 weeks pre-term.

What could be improved

The toilet/shower facilities were not cleaned as frequently as I would have expected and had been left for several hours in a dirty condition.

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Responses

Response from St George's Hospital (Tooting)

Dear Ms Barnes

Thank you very much for taking the time to provide us with feedback. The opinions of those who use our services gives us valuable insight into the patient care that we provide and areas where improvements might be made.

Your comments about the standard of cleanliness have been passed on to the Facilities General Manager who has overall responsibility for cleaning and also the Matron for Gwillim Ward.

With kind regards,

Sarah Duncan

Patient Advice and Involvement Manager

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