"licac ward- awful!"

About: Hinchingbrooke Hospital

I had my second baby in March 2015, previously had my first child at this hospital in 2009. The care I received in 2009 was far better than my second experience. I was induced this time which was a new and awful experience, never again! I was on lilac ward for 4 days which was awful. It was very busy and all the midwifes were rush off there feet. Some were very friendly, reassuring and helpful but others were very rude ! I was high risk but I didn't understand why I was such high risk, no one explained this to me when I asked. There was previous medical problems when I had my daughter and kept mentioning this to the doctor that I felt I would not be able to have a normal birth due to this and my baby being large and me being only of small statue. This was not listened to and just dismissed. I ended up having lots of complications during the labour including an infection and was left for 9 hours despite my labour not progressing!! Ended up having an emergency c section. My baby was unwell when born, had an infection like me. I didn't see my baby until mid afternoon and no one told me what was going on even when I asked!! I was very anxious, especially as I had previously lost a baby at 15 weeks. No one explained what infection I had or my baby and they undertook further tests on the baby, these tests were not explained to me or whAt they were testing for! I had to stay on Lilac ward for a further 5 days, which was awful. I found staff to not be very helpful considering I had a c section. I understand staff were busy bit it seemed like they did not have enough staff. My bed was not changed for the remaining 5 days, even when I asked, given my bed was strained. I was very glad when discharged home and very relieved that this was not my first experience!! Despite this the staff within the labour ward ( midwifes) were brilliant and very caring. My midwife was fab and stayed over their hours to see my baby born. They couldn't have done enough for me. I would like to say a big thank you to them.

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Responses

Response from Hinchingbrooke Hospital

Thank you for taking the time to leave feedback about Hinchingbrooke Hospital. We are incredibly sorry to hear that you are not satisfied with the maternity care you received. We would welcome the opportunity to discuss these issues with you further so that we can learn from the issues you have raised. We should be grateful if you would contact our PALS Manager, Louisa Grice on 01480 428964 or by email: hch-tr.pals@nhs.net.

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