"Unhappy with hospital doctor."

About: Royal Lancaster Infirmary / General medicine Westmorland General Hospital

(as the patient),

I am in my 70s. I was diagnosed with MS and mild asthma around 30 years ago and osteoarthritis. My MS is secondary progressive. Over the years my asthma became worse and worse, and I had to be prescribed home oxygen about 10 years ago when I was also diagnosed with bronchiectasis.

The British Thoracic Society Guidelines (updated in 2014) state that all patients with brittle asthma should remain under the care of a Consultant in Respiratory Medicine indefinitely, yet it November 2014, a new Consultant I'd never seen before discharged me.

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Response from University Hospitals of Morecambe Bay NHS Foundation Trust

Thank you for taking the time and trouble to post your comment regarding our Respiratory services. We would need some more information from you in order to investigate fully and provide you with a response, and we’d therefore ask you to contact our Patient Experience team on 01539 716621 to allow us to carry this out. Many thanks again.

Update posted by Jima1 (the patient)

Following my posting, I received a reply from the Patient Experience Team. Today, I had a further appointment with this Respiratory Consultant, and there have been misunderstandings both on my part and his.

However, I’m pleased to tell you that these problems have now been resolved to my satisfaction, and that I will continue to be seen by him or one of the clinical team every six months. So, as far as my complaint is concerned my concerns have been addressed.

Response from University Hospitals of Morecambe Bay NHS Foundation Trust We have made a change

Thank you for posting an update on your experience with our Respiratory services. We are very glad to hear that the problems have been resolved. Best wishes!