"The staff were very pleasant and ..."

About: King's College Hospital (Denmark Hill)

(as the patient),

What I liked

The staff were very pleasant and helpful most of the time.

What could be improved

It wasn't made clear from the start that there was a designated nurse which attended to all of your needs. Also the surgeon could have kept to his word and arrived to see me when he said he would instead of being 1 hour late and expecting me to wait for him. Patients are expected to arrive on time for their appointments they should be given the same respect by the surgeons they aren't special.

Anything else?

I would have hoped to have been seen within the 18 week guide line but wasn't, I was told my particular surgeon thought he was a law unto himself and that came from a member of staff it says it all really.

I would also excpect there to be a set charge for the parking when attending the day surgery unit but that doesn't seem to be the case instead it cost us £25 to park for the day as it was not wise to leave then come back as it would probably have been difficult to find a parking space later in the day, I think the over charging of the parking is disgusting and should be looked at.

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Response from King's College Hospital (Denmark Hill)

We are pleased that you were happy with the way that staff treated you here at King's. We are however very sorry to learn of your disappointment with some of the care that you have received. I will pass your comments on car parking charges to our Facilities Manager. I would also encourage you to contact our Patient Advice and Liaison Service (PALS) to discuss the other issues that you raised. They are there to help resolve issues and provide assistance to our patients and are contactable 9 am and 6 pm Monday to Friday on 020 3299 3601 or via email on pals@kch.nhs.uk Thank you for taking the time to make your comments and suggestions.