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Outstanding

Story from nhs.uk

"Outstanding"

About: Royal Derby Hospital

My wife and I would like to thank the entire staff at ICU for the care they have given to our daughter Stine. We have experienced exceptional care for our daughter and all the nurses we have been in contact with have been extremely professional, given great service and shown great empathy. There was a nice, comfortable atmosphere in the ward where Stine was. It was a tremendous help to have made a flat available throughout the week we were with Stine. Being able to come and be with our daughter flexibility has been invaluable. Nurses have cared Stine fantastic and made sure that she constantly felt as comfortable as possible. Thanks.

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Response from Royal Derby Hospital 8 years ago
Royal Derby Hospital

Submitted on 26/05/2015 at 10:40
Published on nhs.uk on 27/05/2015 at 01:01

Many thanks for your kind comments regarding our Intensive Care Unit. Our staff strive to provide a high standard of care to all our patients and it is always nice to receive positive feedback to reassure the staff that their efforts have not been in vain. I will certainly ensure that your comments are shared with the relevant staff as we are sure they also will be most appreciative. Many thanks, once again, for taking the time to provide us with this important information and may we take this opportunity to wish your daughter and your family our very best wishes for the future. Kind regards The Patient Experience Team for Derby Teaching Hospitals NHS Foundation Trust

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