"call 111 before going!"

My 2 year old daughter woke on bank holiday Monday with painful ears. I decided to contact the hospital to see whether she could be seen there. I called and called but no one answered. We decided to take her up anyway and were told that we should have called 111 as we'd have been given an appointment. I was a little annoyed about this because he was sat next to the phone and i thought to myself; had you answered the phone, you could have advised me of that. I didnt call 111 because i didnt feel thay i needed advice, just someone to look in her ears. We were told we would have to wait and that it would be abput 45 mins. However we kept being put back in the queue. After an hour my daughter became distressed due to her pain and when i asked how many people were in front i was told 5, even though there were only 4 when we arrived. Adults were prioritised ahead of my crying toddler (she was screaming "my ears my ears") even though they were sat chatting happily and evidently not distressed by pain. None of the nurses who walked past me and my child stopped to ask if she was ok and i had to send my partner home to get some calpol despite me telling the chap on reception that she was becoming distrsssed. When we did eventually see the nurse, i was pretty annoyed and told them i had sent her father home for pain relief - they replied "oh you should have said something, we could have given her paracetamol"!! I certainly cant knock the care but in future you should pick up your phone or have an informative telephone message at the very least - you're a hospital and that was unacceptable (and i work in the Nhs).