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Care Opinion

Generally poor service

Story from nhs.uk

"Generally poor service"

About: Manchester Royal Infirmary

Very superficial assessment of needs. Patronising doctors who do not want to involve you in your care. Slow to respond the a crisis. Leave appointments feeling it is just a tick box exercise. See a different doctor every time. If you have a problem and call they don't return your call. At my last appointment I asked the doctor a question and all they said was I don't know - no I will try and find out. I was once given some new medication by one of the doctors with no explanation on how to take it, side effects etc. When I asked one of the nurses about the medication, said I should not have been prescribed it and should not take it

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Responses

Response from Patient Experience Team, Manchester University NHS Foundation Trust 8 years ago
Manchester University NHS Foundation Trust

Submitted on 11/04/2016 at 13:48
Published on Care Opinion at 16:17

We are very sorry to hear that you are experiencing difficulties with the Diabetes Centre following your appointment

We take all matters related to patient experience very seriously and so to help us look into your concerns in detail, please contact the Divisional Management Team directly at: have_your_say.SMS@cmft.nhs.uk with your details and a member of the team will contact to discuss this further. Alternatively please do not hesitate to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk

Please accept our sincere apologies for the length of time it has taken to respond and for the distress or inconvenience this has caused you.

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