"My son's recent stay in A&E and AMU"

About: East Surrey Hospital

My son was recently admitted to East Surrey's A&E suffering from a hyperthyroid toxic storm. Needless to say, he was extremely unwell with a raised heart rate, shortness of breath and unstable. He was initially treated in A&E and then transferred to AMU. His treatment in A&E was outstanding, from the receptionists, the porters, the Drs and nurses. He was treated with dignity and respect, he was listened to, and I felt safe on his behalf - so much so that I was reluctant for him to be moved from A&E! How many departments we say this of?! However, AMU were equally outstanding so I instantly felt he was again safe. Hyperthyroid toxic storm is very frightening and presents like a cardiac event so it looks very scary. I am a healthcare professional and even I was frightened. However, the courtesy and professionalism of all the staff at East Surrey made me feel better on my son's behalf. I cannot praise my colleagues enough - thank you.

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Responses

Response from Sally Harper, Patient Experience Facilitator, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust

Dear Suzanne

Thank you for describing your recent experience; it certainly sounds like it was very frightening at the time but it’s fantastic to read that your son received such excellent care at the hands of our ED and AMU departments. I will ensure that your comments are passed on to those departments and I hope that your son has fully recovered and is back to full strength. Thank you once again for your feedback,

Very best wishes,

Sally Harper

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