"The staff (doctors and nurses) ..."
About: The Whittington Hospital The Whittington Hospital London N19 5NF
What I liked
The staff (doctors and nurses) were exceptionally helpful and kind, giving up their own spare time to ensure my wife could get scans done quickly and save her discomfort & stress.
Most importantly there seemed to a genuine and general commitment to identifying where the hospital underperformed and using EBM and identification of international best practice to bring these areas up to a level of excellence. I don't ever expect things to be perfect, but you always hope to see improvements being made.
What could be improved
While some of the care was of the highest quality on occasion it was quite poor; some of the specialist nurses seemed under-prepared. As was highlighted when another hospital took over that particular aspect. Though other areas where the Whittington excelled were also highlighted by this sharing.
It will also be good when the redecoration is finished, and the some of the older wards could do with refitting.
Please maintain the commitment to best practice research and EBM. Opinions, edicts and half-formed ideas will only impede the progress being made.