"Clinic E 22/5/14"

About: Manchester Royal Eye Hospital

Being in Salford Royal for the last 8 weeks & foreseeable future my glucoma started giving me problems so my consultant arranged for me to go mri clinic e to get it checked. I am already registered under the doctor. Today i arrived 9-30a.m to an already packed waiting room, explained my situation & they were aware of my situation ( current long term inpatient). After 2 1/2 wait i asked why it was taking so long to br seen ? I was told because i dont look ill i was just like a walk in of the street. I told the nurse to go google Crohns disease. By this time i felt mentally & physically drained. Eventually i was seen by glucoma doctor, eye pressure 34, 3 more sets of drops & further lazer treatment in near future. I arrived by hospital transport & was told by receptionist they would arrange transport back to Salford Royal. By 3pm i gave up waiting & made my own way back ( 3 buses) arriving 5pm ish. i wasnt even offered a cup of tea. I dont know what it is about eye clinics, always long waits but todays experience took it to a new level. Incidentally i am sure if a MRI inpatient came to Salford Royal they would be treated with much more respect & dignity than i received. Today was personally the worst nhs mri experience i have ever had or wished to have.. Totally ill & disgusted.... Ps i write this from my bed, hooked up to TPN in Salford Royal hospital.

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Response from Central Manchester University Hospitals NHS Foundation Trust

Ms H Bateman, Matron for acute ophthalmic services would like to offer her sincere apologies for your unsatisfactory experience when attending clinic E in May 2015.

Unfortunately there can be a long wait in clinic E at times due to the nature of the patient’s ophthalmic conditions which can be unpredictable. In response to your comment your concerns have been raised directly with the department and staff involved so that they can best reflect on how to best keep patients informed of the waiting times during the clinic and how best to support those patients who may require assistance.

It is difficult to respond to all the posts in a full way often due to a lack of detailed information. We would like to discuss this in more detail with you and ask that you contact the Patient Advice and Liaison Service on 0161 276 8686 or by emailing pails@cmft.nhs.uk so we can look into your experiences more fully.

The Patient Experience Team

Central Manchester University Hospitals, NHS Foundation Trust