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Extremely slow response

Story from nhs.uk

"Extremely slow response"

About: Nuffield Health, Guildford Hospital

Have seen a specialist who has instructed me to make Xray and Ultrasound appointments. Left three messages on the answer phone of the xray dept in Guildford Hospital over the last three days but they haven't called us back yet. Thought that the private medical service would be quicker but definitely not the case.

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Responses

Response from Nuffield Health, Guildford Hospital 8 years ago
Nuffield Health, Guildford Hospital

Submitted on 01/06/2015 at 20:01
Published on nhs.uk on 02/06/2015 at 01:00

Dear Patient, Thank you for your review. I hope that your results have now been processed and that the necessary information has been shared with regards to your recent x-ray and Ultrasound . I am sorry that you have had to feedback this experience and if you would like to provide any further feedback, please feel free to share this with me via the following address: hospitalfeedback@nuffieldhealth.com We welcome all feedback, both positive and constructive and therefore thank you for taking the time to write this review as well as bring this issue to our attention. With kind regards, Ben Nuffield Health consumer care

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