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Unhelpful

Story from nhs.uk

"Unhelpful"

About: Stoke Mandeville Hospital

Never visited the hospital but started receiving text message reminders for an appointment? Called to try and stop this happening as have concerns the actual patient of these appointments wasn't receiving them? Was greeted with awful phone service and then pasted to medical records with the rudest person.. They weren't helpful in the slightest and their telephone manner was extremely questionable! When I asked how this would be resolved they said "well, I can't do anything"

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Responses

Response from Anthony Banton, Patient Experience Manager, Buckinghamshire Healthcare NHS Trust 8 years ago
Anthony Banton
Patient Experience Manager,
Buckinghamshire Healthcare NHS Trust

Submitted on 26/06/2015 at 12:57
Published on Care Opinion at 17:26

Dear Responder

I am sorry to learn that your experience has resulted in you not being totally satisfied. If you would forward the messages you have received to 07920765628 I will look into correcting the error for you. Alternatively, please contact me on my direct telephone number-01494734481 to discuss your experience and how I may be able to help to improve the situation.

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