"Consultant's attitude - a ..."
About: Newham General Hospital Newham General Hospital London E13 8SL
What could be improved
Consultant's attitude - a case of hubris I think!
Involvement of patients in decision making
Some explanation of findings and reasons why procedures are recommended
Communication between hospital and GP (though I fully accept that this is very likely the fault of the GP)
After suffering unusual stomach pain, and one occurance of black stools, I was sent for an endoscopy which I was told indicated a stomach ulcer. No follow up checks were made but when I phoned about this I was seen by a consultant who diagnosed my stomach pain as osteoporosis and said there was no treatment for it, just part of getting old. He sent me for a blood test
Later I received a letter telling me to go for a colonoscopy, no explanation.
I phoned several times to ask why, and who would carry out the prodedure and received no answers. I then asked my GP to find out but she said she had no information.
I decided then to pay for a private scan which showed no stomach ulcer but a hiatus hernia and the virtual colonoscopy showed no problems. This was later confirmed by the nationwide testing programme for colon cancer.
I was never asked to return for a second endoscopy to check if the 'ulcer' had gone and in general I find the health servives of the hospital fragmented, the consultant arrogant and rather bored with having to earn a living, sloppy in follow up, but with some very nice nurses. I was never given a choice of hospital by my GP but in future I will avoid Newham General.