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very long wait for an urgent referral

Story from nhs.uk

"very long wait for an urgent referral"

About: Chesterfield Royal Hospital

I am a 62year old male. Last October my optician discovered double vision when looking right. I immediately went to my doctor who sent an urgent referral to the ophtamology department as i had high blood presure as well. In January i contacted the department and my referral had now been routine graded but i was 70th on the list to be seen and the appointment shouldnt be long. Its now May and i have still no appointment. I contacted the department this week which is engaged most of the time and the member of staff was going to contact a supervisor and ring me back today. Its now the end of the day and no telephone call from the hospital. I have to say this is extremely poor service. It doesnt seem right that a doctors urgent referral has been downgraded by the department to routine.

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Responses

Response from Chesterfield Royal Hospital 8 years ago
Chesterfield Royal Hospital

Submitted on 03/06/2015 at 11:33
Published on nhs.uk on 04/06/2015 at 01:01

Thank you for posting your concerns and I'm sorry that a promised return phone call did not happen. Without knowing the details of your referral I can't comment on why it was assessed as routine, but this should have been explained to you when you contacted us. An experienced hospital consultant may change the status of referrals for many reasons, but you are right to want to know why. It does seem a rather long wait if the referral was made last October and you have been in touch with us since. We really need your personal details to look into the issue. It means making another phone call to the hospital but the Assistance and Complaints Service can help. They are on 01246 512640 and are open 9am-4pm Monday to Friday. Please give them a call if you can so we can resolve this issue for you. Best wishes Sarah Turner-Saint, Head of Communications

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