"Good care poor facilities"

About: Queen Elizabeth Hospital (Gateshead)

Really good medical care over a period of years for my mother in law. Sadly the multi million pound refurbishment does not extend to improved access for older or frail people. Car parks near to clinic areas are staff only meaning drop your older relatives off, & hope they don't fall & hurt themselves further when you park on the other side of the hospital & run back. Distressing in the cold rain & sadly creates an unfair feeling of a lack of care that is not reflected in the way staff treat us.

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Response from Queen Elizabeth Hospital

We're sorry to hear that you've had a bad experience regarding car parking at the QE. Over the last couple of years, we have moved the majority of our staff off site to turn lots of our car parking into patient only areas. Unfortunately our Jubilee Wing area has very limited parking. If you are finding you have problems with access you can contact pals@ghnt.nhs.uk who can facilitate helping to bring your mother into the hospital for you.

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