"Understanding Children with additional needs"
About: Russells Hall Hospital Russells Hall Hospital Dudley DY1 2HQ
My Daughter is a selective mute, most staff at the hospital respect this and will speak to mom or dad and try to involve the daughter with the expectation that she will not answer back. Last night at around 7pm I took my daughter to A&E as she hurt her wrist in sports the prvious night and the pain was increasing. There was a Nurse and a DR in the Paediatric assessment desk. The first thing the Dr said to us was "you've had a lot of hospital visits, why?", I then explained to them that my daughter would not talk and explained she has a high pain threshold and we never know how serious her injuries are. The doctor then looked at my daughter and asked her again "why have you been here so many times?" I repeated she is selective mute and will not talk" they wanted to know why. I told the doctor some medical background, so they continued to try and get my daughter to talk and got quite sharp with myself when I told them for about the 3rd or 4th time she will not speak to which they replied " Fine I will speak to your dad then." I explained about a wrist injury and was just about to tell the doctor her elbow also hurt when they told us to go to xray. I asked the xray staff if they could do the elbow too as the A&E DR didn't listen and they said they are getting lots of people moan about the DR in childrens area but was not allowed to xray elboy as not on the list. When we returned to A&E the same DR called us to the desk and said the xray is clear just put a cold compress and use pain killers, I tried to tell them her elbow also hurt, without even looking at my daughters elbow they told me she was not in enough pain to of done much and said we can go. I think this DR was rude and had no idea how to interact with children, especially children with special needs.