"just a telephone call away"

About: Peterborough City Hospital

outpatient treatment usually starts with a telephone call - i have called on numerous occasions without much satisfaction. it starts by waiting in a queue to be told how long the queue is, a wait of 15 - 20 minutes is usual, and after waiting i was transferred to another call queue which cut me off. This is not a one off!

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Responses

Response from Lesley Crosby, Deputy Chief Nurse, Peterborough and Stamford Hospitals NHS Foundation Trust

I was sorry to read your posting and I would really like to discuss this with you in person. With that in mind could you contact me on lesley.crosby@pbh-tr.nhs.uk so we can arrange a suitable time to chat. My apologies again for the distress caused to you

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Response from Peterborough City Hospital

I was sorry to read your posting and I would really like to discuss this with you in person. With that in mind could you contact me on lesley.crosby@pbh-tr.nhs.uk so we can arrange a suitable time to chat. My apologies again for the distress caused to you Regards Lesley Crosby Acting Deputy Chief Nurse

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