"Pleasant experience"

I showed up to the emergency department for a very painful and swollen lower wisdom tooth. I showed up at 7:15 am, there were a lot of people already waiting in the queue for 7:30 am. I got a ticket for the afternoon registration as I was 3rd from the end in line and was told to come back at 1:30. When I got there later that day the line went pretty quickly for registration as there were a lot of patients to be seen. I waited for about 2 hours to be seen for assessment and the dentist apologised for the wait. I was asked if I was allergic to any medication and I said I was allergic to ceclore which is a type of anti-biotic. I knew the dentist wasn't going to know what it was, as most doctors I see today have no idea what it is as it is not very popular anymore. As I suspected the dentist wasn't sure so they took the time to look it up to make sure I was safe (which was very impressive because all the doctors I see say they don't know what it is so they won't give it to me). The dentist assessed me and explained to me very well the problem with my tooth and was and sent me to x Ray. I was in the x Ray department for about 40 minutes as majority of people who came at the same time also needed x Rays. The dentist explained my x ray to me very well (which I appreciated because I've always gotten diagnosis in the past without any explanation) and that my upper wisdom tooth was causing the problem as it didn't come through properly and was pushing down on the lower tooth. I was given the choice of getting the upper tooth removed or not. The dentist was very kind and apologized again for the wait and made sure I understood properly what was going on. I chose to remove it and I was given an appointment for the next day. I was In emergency for about 3 and a half hours in total. I do not blame the hospital in any way for the long wait as I should have showed up earlier that morning. When I came back the next day I went straight up to oral surgery department and waited about 10 minutes and was called through. I was very nervous and the dentist and nurse were very understanding and calmed me down quite a bit. I got the injection in my gum and the dentist pulled on my tooth and I was experiencing a bit of pain, the dentist was more than happy to give me another injection to make sure I was comfortable. The extraction happened very quickly and painlessly and I was told what was happening every step of the way. I was able to leave a couple minutes after as the bleeding stopped very quickly. Today is the day after extraction and I am experiencing very little pain and my lower wisdom tooth feels much better as It is not being irritated anymore. Overall I would definately recommend the dental hospital to anybody. I felt very respected and understood by all staff at the dental hospital and didn't feel like just another number, which is the vibe I get by other ticket based clinics. The hospital was very clean and well organised and very professional. I would definately go back for any further treatment.

Story from NHS Choices

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Response from Birmingham Dental Hospital

Thank you for taking time to give us feedback about your recent visit to Birmingham Dental Hospital. It is good to know that the Primary Care Department was able to provide you with help on the day of your visit and an extraction the following day. It is as important for us to know when patients feel we have met or exceeded their expectations, as well as when they feel we have not, and to learn from both. In reading your comments, I can see that the thorough explanation of the cause of your pain and swelling, and of the treatment required, made a real difference to your overall experience, as well as the way in which staff helped to reassure you and calm you before treatment began. I am delighted that you had such a positive experience during your visit and will ensure your comments are shared with the team involved in your care and treatment. Alison Last Associate Director of Patient Experience Birmingham Community Healthcare Trust

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