"Care of my mother"
About: Elite Care (Scotland) Ltd Elite Care (Scotland) Ltd St. Andrews KY16 9XG
Posted by sakin49 (as ),
The care my mother receives is on the whole excellent, however on occasion things go wrong causing upset and anxiety. The other day no carer showed up meaning mum was left sitting in her night clothes waiting for a shower. She hadn't had her medication and no lunch was there for her. Luckily I phoned her at lunchtime and discovered this, so I was able to contact the company and they did send someone out, four hours late. This wasn't the first time this had happened. I feel they need a better system for covering absentee staff and following up to make sure the visit has in fact been covered.