"stroke ward 11 floor"

About: Hull Royal Infirmary

Hello I just have to leave a review I got taken to a and e Monday 18th may 2015 suspected stroke I was seen with 5 main of arriving and went straight through to the new a and e which is fantastic well done HRI I was taken up to ward 110 on the 11th floor where I was seen right away by a lovely kind consultants they was wonderful I can't fault in any way they treated me with respect I had my own room the day staff was outstanding they right away answered my fears and put me at ease because I was so scared and I am 46 years old 1st class the care I received was second to none thank you for taking care of me the day staff on ward 110 on the 11th floor as it turns out I didn't have a stroke it was bells palsy which in itself is Scarry in its self my only downside is I was settled in my own room for 2 days because I was really embrassed about the way I looks because of bells palsy but at 11.15pm night time I was told I had to move because they had brought a prisoner in but taken all this into count I didn't know then I had bells palsy it was still a suspected stroke I said no I wanted to stay in my room but because a prisoner came in I was putted and I wasn't happy at all I think this is very wrong when you have been settled for 2 days and then your in bed and told you have to move I have to pack all my things up and move them myself night staff are not so nice except 1 and I can't remember their name but they were lovely to me while I was there

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Response from Hull Royal Infirmary

Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Department Hull and East Yorkshire Hospitals NHS Trust.

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