"Neurology Department"

About: The Queen Elizabeth Hospital (King's Lynn)

My husband's appointment with his consultant: Delayed by appr. 45 mins as the consultant was repeatedly seen trying to find batteries for some hand-held device for their previous patient. Waiting in a corridor that looked like something out of a third-world horror movie: scuffed dirty walls, bashed in doors, broken soiled furniture... When we were finally seen by the consultant they could not get their antiquated PC to work so had no access to any records or scans. The appointment was supposed to be about a previously taken MRI scan by the way. The consultant did some rather basic tests (knee reflex etc), probably to give the impression to be doing something. Then we were dismissed with the promise that they would view the scan and write a letter whithin two weeks. Four weeks later we still had not heard anything so we had to contact the hospital for a reminder.

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Responses

Response from The Queen Elizabeth Hospital

Thank you for your comment about your experience as a patient in the outpatient Neurology clinic. I am sorry that your experience was obviously less than satisfactory. I will follow this up with the department and will review the waiting area to ensure it is more welcoming and comfortable. Please do contact me directly if you wish to discuss the matter further. Claire Roberts Associate Director of Patient Experience Tel: 01553 613459 or email: claire.roberts@qehkl.nhs.uk

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