"a and e"

About: East Surrey Hospital

my daughter was taken to a and e by ambulance with suicidal thoughts at midnight . she was left in a waiting area and when i arrived an hour later she had already left the building and was not stopped.eventually she came back in and we waited 4 hours to be seen it was not busy there was no reason for the wait.I was disgusted.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Sally Harper, Patient Experience Facilitator, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust

Dear Anonymous,

I am very sorry to read your post, and to read that you had such a poor experience at such a stressful and vulnerable time; the experience you describe is not at all how we would like our patients to be treated. If you would like to contact me on the email below I will arrange for the emergency department matron to talk with you and discuss your experience further.

With kind regards,

Sally Harper


  • {{helpful}} of {{total()}} people think this response is helpful