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Treatment Centre and Urology experience

Story from nhs.uk

"Treatment Centre and Urology experience"

About: Kettering General Hospital

I can say that the experience was outstanding for the following reasons: 1. Seen on time for all visits 2. Clear discussion of issues/options with medical professionals, ably supported by Nursing and HCAs 3. Reassured before biopsy procedure by nursing staff and care assistants. 4. Supported throughout the biopsy process 5. Clear explanation as to what to expect after discharge 6. Consultant feedback clearly explained and options tabled 7. Follow up procedure and feedback appointments made before leaving the hospital at times and dates convenient to me 8. MRI scan effectively carried out, again, staff very supportive and reassuring A big "Thank you" to all involved. Congratulations on the service provided.

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Responses

Response from Kettering General Hospital 8 years ago
Kettering General Hospital

Submitted on 08/06/2015 at 16:22
Published on nhs.uk on 09/06/2015 at 01:00

The Urology team are extremely pleased to hear that you received an “outstanding” experience during your visits to Kettering General Hospital. We are very proud of our team and all of the members who helped to make your experience as seamless as possible. Our communication skills are supported by specific training courses and it is reassuring to hear that you have benefitted from this. Your fabulous comments have been shared with all of the wider teams who helped you through your journey and your wonderful comments have lifted everyone’s spirits. Thank you for taking the time to share your experience. Janine Cullen Urology Oncology CNS

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