"Excellent A&E but follow up needs reviewing"

About: East Surrey Hospital

My initial treatment in A&E was excellent. The fracture clinic was busy but somewhat impersonal. First visit OK but second resulted in my being told to remove my splint and exercise. Result was original deformity plus swelling and pain. I was invited to attend occupational treatment for the prescribed exercise on an injury that had been considered OK to commence exercise sessions. At my first appt my injury was observed to be in need of splinting for a further 8 weeks. Excellent initial treatment was overshadowed by follow-on care that was not consistent or of the original high standard. My sincere thanks to A&E staff and Occupational therapy treatment My treatment could not have been in better hands than those of the O/T

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Responses

Response from Tasha Gardner, Communications Manager, Marketing and Communications, Surrey and Sussex Healthcare NHS Trust

Dear Anonymous

Thank you for taking the time to give us your feedback about your treatment in our A&E, fracture clinic and occupational therapy department. I will make sure this is shared with all the teams who looked after you as I know our staff use patient feedback to continuously develop and improve the care they provide.

kind regards

Tasha

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Response from East Surrey Hospital

Dear Anonymous Thank you for taking the time to give us your feedback about your treatment in our A&E, fracture clinic and occupational therapy department. I will make sure this is shared with all the teams who looked after you as I know our staff use patient feedback to continuously develop and improve the care they provide. kind regards Tasha Gardner Communications Manager

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