"Very disappointing experience"
About: Altrincham General Hospital Altrincham General Hospital WA14 1PE
Posted by Anonymous
1. Gutter leaking over the entrance. It was dry on the pavement but sopping wet under the eaves, and pouring in, virtually inside the hospital. This building is three weeks old. 2. No signage. There were no signs to indicate where to check in and, 3. No receptionist. Three groups of customers were wandering about trying to figure out how to get some attention. 4. Surly and negative attitude. When a receptionist deigned to service us, they first told us we were in the wrong hospital. But didn't suggest where we needed to be, just tried to make us look stupid. This receptionist was frustrated as children had slapped the desk which clearly caused them to be angry, they knew we were waiting but deliberately stayed in the side office to avoid service care. I informed them they weren't being very helpful and revived a very hostile interaction . 5. Time wasting. Then we were booked in to see someone else who explained we were in the wrong hospital and that they couldn't do anything for us. I don't use hospitals very often, in fact I do everything possible to avoid them, and I haven't made a study of the myriad rules and regulations that the health service has now. So when I am trying to get some assistance, in what I consider to be an emergency, I need that to come from the people that are supposed to know. The staff.