"Inconsiderate approach to dealing with patient's..."

About: Charing Cross Hospital

I have visited the Neurology outpatient department three times in the last year and I have to say, the way that the consultant neurologists treat you has not gotten any better. I understand that they might be understaffed but if you are dealing with a condition like epilepsy, you can't just say "you realise you'll probably have this for the rest of your life don't you" in a patronising/heartless manner and push you out the door. The next time when my MRI showed an abnormality, I only heard about it when the neurologist said the words "potential tumour" into their dictaphone and then shut it off and said, see you in 5 months. I was thinking, hold on a minute, you need to explain that and not just gloss over it because you think its no big deal.

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Responses

Response from Charing Cross Hospital

Imperial College Healthcare NHS Trust is very concerned to read your comments about our consultant neurologists and we sincerely apologise for the experience you have reported. You have raised a significant concern and we hope that you will contact our PALS service so we can take your details and investigate and respond to the issue you have raised. Please email pals@imperial.nhs.uk

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