"Recent Surgery & stay in Overwater Ward may 2015"

About: West Cumberland Hospital

I would just like to say how good all the staff were during my recent stay in hospital. The NHS gets a lot of stick and the WCH has had a hard time in the press. The pre-op staff were great, doing all the tests and giving me full info of what to expect. The admission to the ward on the day was excellent with staff keeping me fully informed at all times. The theatre staff were also excellent friendly and caring. I was admitted to Overwater ward for recovery and again ward staff were fantastic. They are very friendly, everyone introduces themselves and makes you feel comfortable. My experience during my this stay has improved massively from my last experience 3 years ago. I would like to thank all the staff involved in my care.

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Responses

Response from West Cumberland Hospital

Dear Carol,

A recent audit of the Trust responses on this website has identified that we did not respond to your comment in an appropriate timeframe.

Please accept our apologies for this error.

Many thanks for taking the time to post your thoughts and again, apologies that we failed to respond at the time.

Best regards,

Alison

Patient Experience

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