"Excellent care and compassion"

About: Burnley General Hospital / Breast surgery

(as the patient),

I experienced excellent first class care from my breast consultant and her team. Jackie my key Nurse, at a very distressing time. I was made to feel less anxious and felt supported.

I had surgery everything was explained to me and all my questions answered. I felt I was given plenty of time to address any concerns prior and after surgery. I would like to say a special thank-you to a nurse who works in the breast clinic and always appears to be on shift when I attend appointments for all her kindness and support during this time. Kathryn displays empathy, compassion and always make time to ask how I am. Kathryn always has a smile.

Thank-you to the nurses on the breast care ward especially staff Nurse Laura for all her kind and compassionate support nothing was too much trouble.

All the nurses on the ward were lovely and kind. The cleaners were kind and took time to speak to me and they were very helpful

Once again thank-you to all. Will see you all again in the future.

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Responses

Response from Meg Davey, Head of Patient Experience, East Lancashire Hospitals NHS Trust

Many thanks for your feedback on your experience of our Breast Care services, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team. I am very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care.

If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me Meg Davey on 01254 733698 or email me on Margaret.davey@elht.nhs.uk.

Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk.

Many thanks again for commenting and best wishes on your continued recovery.

Meg Davey, Head of Patient Experience

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Response from Burnley General Hospital

Dear Candlelight Many thanks for your feedback on your experience of our Breast Care services, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team. I am very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me Meg Davey on 01254 733698 or email me on Margaret.davey@elht.nhs.uk. Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk. Many thanks again for commenting and best wishes on your continued recovery. Meg Davey, Head of Patient Experience

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