"Accessible services at health centres"

About: Derbyshire Community Health Services NHS Foundation Trust / Dental care

(as a carer),

Recently whilst waiting in the podiatry/dental area at LE Health centre I witnessed a carer accompanying a patient.

The carer asked at the clinic if there was a hoist available as the client needed pressure relief. The client was suffering i felt.

A hoist was located but the staff member was not trained to assist. The member of staff phoned people before getting permission for the carer to use the hoist, as they were trained. When I left the carer was struggling to fit the sling.

In a health centre there should be first aiders on duty trained to assist with hoisting. Obviously if the building has a hoist it is expected to be used. The main desk should help to locate a hoist and assistance.

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Responses

Response from Derbyshire Community Health Services NHS Foundation Trust

Dear PPG member

Thank you for contacting us about your recent experience in the waiting area at the Health Centre. The hoist at the health centre belongs to the Dental Department and can be booked out by clinicians / persons trained to use this equipment at the main reception desk, a form has to be completed and the trained carer / clinician is then able to use the hoist on approval by Dental staff, providing it is not already in use at the time by the dental team.

Reception staff and admin staff are not trained to use this equipment therefore can only assist with the completion of the form to request the use of the hoist by the trained individual. As a result of your feedback we have reminded all reception staff about the process to follow should they need to request the equipment for use so that patients and carers are better supported whilst accessing the health centre in the future

Nikki Wood, Health Centre Manager