"First class treatment"

About: St John's Hospital / Ear, Nose & Throat

(as a relative),

I have just read the very negative and very long diatribe about one persons experience in ward 19a in St John's and would like to respond to this with a much shorter and positive account of my recent experience in this ward. My father in law was admitted recently and from the outset has received first class treatment. All doctors and nurses have treated him and us with the utmost courtesy and have kept us informed of all developments. I would like to take this opportunity to thank the staff for their sterling work in a time when resources are stretched and people are only too ready to criticise, rather than be thankful that we live in a country where free medical care is available to all.

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Responses

Response from Melanie Johnson, Executive Nurse Director, NHS Lothian

Hello

Thank you so much for taking the time to share your experience. I am pleased to hear the care and treatment received by your father in law and family was as you would wish. I will share your feedback with the staff on ward 19a at St. Johns - I know they will be grateful for your kind words.

With best wishes

Melanie

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