"The miserable and rude receptionist, ..."

About: National Hospital for Neurology & Neurosurgery, Queen Square

(as the patient),

What could be improved

The miserable and rude receptionist, the time keeping (I wasn't seen until a full hour after my scheduled appointment), the 'specialist' barely gave me any advice and seemed to want to palm me off and hurry me our the door.

Anything else?

The NHS employs useless slow, unprofessional, useless people.

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Response from National Hospital for Neurology & Neurosurgery, Queen Square

We are disappointed to hear about your poor experience of our reception staff. You might like to discuss you concerns further with our Patient Advice and Liaison Service ( PALS) in one of the ways listed below:

Telephone: 020 7380 9975 (24 hr answer phone)

email: pals@uclh.nhs.uk.

Opening times:Monday to Friday 9am - 4pm except weekeends and public holidays