"worth many more stars!"
Posted by HLP
Having just been discharged after receiving excellent quality care from the very first appointment, through surgery and follow up appointments, I can honestly say without a doubt that this has been the very best care I have ever recieved.All of the staff were professional and caring, even down to the chef, personally serving breakfast and checking it was to your liking and that you had everything you wanted. The food was excellent quality and very tasty indeed. The consultant themselves is warm and welcoming and it has always been a pleasure to see them. The consultant welcomes you to this hospital like you are a family member visiting their home. They have certainly employed staff to work with the same ethos as them. I felt as fully informed as I wanted to be and had plenty of opportunity to ask questions which were welcomed and answered clearly. When the day staff handed over to the night staff, they were brought to my room, doctor included, and introduced to me so that I was aware of exactly who would be caring for me overnight. I needed pain relief during the early hours and my buzzer was promptly answered and I recieved my medication immediately. I have never experienced this in any other hospital, ever. The continuity of care and professionalism was incredibly good throughout my stay in hospital and I would have been more that happy if I had to stay a bit longer with them. I was told to phone the hospital after surgery and going home if I had any problems. I made two calls and my queries were answered promptly, after the consultant had personally been consulted about my questions both times. The advice I was given solved both issues within a short space of time. I can not speak highly enough about this hospital and have been recommending it to everyone I know.