About: Royal Liverpool University Dental Hospital

Waited 2 months for a referral for restorative dentistry only to be told they could not treat me 'as I am not disabled'. Was only turned away after a 3 hour wait being sent for X-rays and filling out numerous forms! Surely this is a waste of money, the dentist obviously knew I would not receive any treatment after this consultations forcing me to endure the wait while the whole reason I was there in the first place was to be sedated for treatment as I am terrified of the dentist/needles! Feel exploited by the staff after allowing students in to observe, was obviously being used as an example! Awful service, long waits, pointless journey.

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Response from Royal Liverpool University Dental Hospital

Thank you for your comments. We are sorry to hear that you did not have a good experience in our Dental Hospital. We would like to find out more from you so we can investigate your concerns properly. If you would like to contact the Patient Advice and Liaison Service (PALS), they will be able to help. You can contact them by phoning 0151706 4903/2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265.