"Partial kidney removal"

About: Freeman Hospital

From seeing the consultant to being admitted for surgery To have a tumour removed I cannot complain....dealt with professionally by all staff prior to surgery.My surgeon was brilliant saw me in follow up clinic earler than normal and carried out my surgery very successfully. . once on Ward 3 I was well looked after on the whole although it took some time to get satisfactory pain relief. I was In for 6 days and cannot fault the the hardworking staff although at times it was clearly very busy and particularly at night it seemed very understaffed. unfortunately during my stay a particular patient in a side ward was very disruptive and demanding of staffs time. I appreciate this may have been unforeseen but when you aren't feeling great and someone is being disruptive and attention seeking its not ideal. I felt for the staff but at the same time they were giving her a lot of attention which was exactly what she wanted even taking her out for cigarettes which I understand isnt allowed. This was the only down side of my stay and at times I felt that this patient compromised the safety of all of the patients in the hospital.

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Response from Freeman Hospital

Thank you for your kind words regarding the professional service that you received. We have passed your comments onto the staff who are very grateful for your feedback. We are very sorry to note that you felt that patient safety was potentially compromised due to the needs of another patient, and we would like to reassure you that additional help and support was provided to the ward during this challenging time and individual arrangements were made for patients to support their recovery. The senior nursing and medical teams were, at all times, fully aware of the situation and we are sorry that this was not communicated to you and that you felt this was still less than ideal. We also note that effective pain relief took some took time to achieve. If you would like to discuss this situation further please do not hesitate to contact Miss Jo Noble, Directorate Manager on 0191 213 7661.

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