"Hearing Aid Fittment"

About: University Hospital Aintree

Date of hearing aid fittment: 12/05/2015 Time of appointment: 08:45 Absolutely annoyed at the hearing aid appointment fitting. The morning wasn't going well as I arrived at the appoinment time 35 minutes late due to patient ambulance running late. I was called into the fitting room to undergo the setting up and fitting procedure and when asked to give an indication as to whether it was fine I replied that the hearing was tinny and echoish ie it gave me a feeling conversation was being conducted in a tin can,I asked to have the tone adjusted to which the hearing aid was turned down 'how do you turn down a tone setting? you can turn the volume down but tone quaity is adjusted via pitch',I was informed that I need to adapt to the change of the new hearing aid as I have worn the old one for five years and there will be a difference,not so because I have worn an analogue and a digital and i adapted straightaway simply because they were set up according to my hearing at the times of fitting. The end result is I decide to stay with my 5 year old digital but swap over the ear mould as I was told that the old mould was a bit small and letting in noise? on arriving home I had to revert back to the old mould as the new mould was far to big and making my ear recess very sore. The elective care department clinic4 has wasted my time and god knows how much of the hospitals NHS money on an unproductive hearing aid fittment. I waited just over a month for this and now I'm having to end up having to go back to my GP to arrange another appointment at Broadgreen to see if they're any better at fitting an hearing aid to my requirements both in hearing and tonal quality. George W

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Response from Aintree University Hospitals NHS Foundation Trust

Hi George, thanks for getting in touch.

We're disappointed to hear that your recent visit to our Elective Care Centre was unsatisfactory, and that you are looking for further treatment elsewhere.

If you wish to take this further, our Patient Advice and Complaints team can help. You can contact them by emailing customerservice@aintree.nhs.uk, by calling 0151 529 2400 or by writing to:

Patient Advice and Complaints department

Aintree University Hospital NHS Foundation Trust

Lower Lane


L9 7AL

Thank you.