"My father was on the 16th floor ..."

About: University College Hospital

(as a relative),

What I liked

My father was on the 16th floor for 6/7 weeks. In that time, he saw his consultant ONCE and rarely saw the same doctor twice. On numerous occasions he was nil by mouth only to find that this was a mistake and the procedure had been cancelled. So had his meals for day -so more expense for us. On one occasion at a weekend he asked to see a doctor in the morning - despite frequent chasing, he was not seen. The nurses in the week were excellent - not so at the weekend when in general they seemed disinterested and on occasions ill informed. This is a ward full of gravely sick people - they deserve better.

What could be improved

See above. Coffee / vending machine for visitors to negate the need to go right down to the ground floor.

Story from NHS Choices

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Response from University College Hospital

Jane, we are disappointed to hear that you felt the clinical care of you father was not up to standard and that the nursing care was varied.

You might like to discuss you concerns further with our Patient Advice and Liaison Service ( PALS) in one of the ways listed below:

Telephone: 020 7380 9975 (24 hr answer phone)

email: pals@uclh.nhs.uk.

Opening times:Monday to Friday 9am - 4pm except weekeends and public holidays

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