About: West Heath Hospital West Heath Hospital B38 8HR
My Mum was admitted from the QE after a fall suffering a bleed of the brain and fracture of the clavicle following emergency heart surgery. As a family we were assured the care given would be more suitable. Upon arrival mum was admitted quickly from thereon in the level of care was poor. Points to note: Nurse call button in Mums' room tapped over several times at the wall to stop the buzzer being used (A care assistant told me it had been like that for a while, they tape it up because the buzzer goes off on it's own and it's a long way for them to walk for no reason). A bed audit left Mum sitting in the corridor for considerable time whilst she was in considerable pain. the bed was made at visiting time when staff were asked to by us. Thereafter, bed left at a height that was too difficult to get into. Nursing staff didn't appear know Mums' conditions, thought her confusion was normal even though It stated in notes confusion due to fall . One nurse asked me three times in one conversation who I was asking about! Medication details were also sketchy for staff and asked me what meds she should be having. Compression socks were removed, staff didn't read notes which stated they were required. Mum was told she was being discharged, her belongings packed and left on the bed. They had in fact got the wrong patient - it was the patient in the next room. Mum found this very distressing as she hated being in there and couldn't wait to get home. There are a number of other reasons why I would not recommend this hospital to anyone. Please be vigilant if you have a love one admitted.