"Usual Glaucoma Medication Suddenly Discontinued."

About: Royal Derby Hospital

My last eye appointment at the Kings Centre was on Thursday 7th May 2015. All was well, pressures satisfactory and I was cleared for the next appointment in 9 month's time. The appointment letter duly arrived a couple of days later. So far so good. However when I went to renew my prescription today I was told by the pharmacist that the Lumigan I have been on for the last several years has been discontinued and I should have been told this by my doctor. I have not been told. What should I do now? .

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Responses

Response from Royal Derby Hospital

Dear Ms Bunting Many thanks for providing us with this feedback following your recent appointment in the Eye Clinic at the Kings Treatment Centre. Unfortunately without more information, we are unable to respond to you more fully at this time. However, may we suggest that you contact your General Practitioner for further advice regarding your prescription or our Patient Advice & Liaison Service (PALS) on Freephone 08007837691 or via email dhft.contactpals@nhs.net, who with more details, may be able to assist you further. Many thanks once again for taking the time to provide us with your comments and we certainly hope you are able to resolve this matter at the earliest opportunity. Kind regards Patient Experience Team for Derby Teaching Hospitals NHS Foundation Trust

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