"unreachable"

About: Totnes Hospital

I have been trying to contact by phone the MIU and no one is answering. What a shambles! You say you are open Mon-Fri from 8am and I have a son in post op who needs dressings replaced. What in earth is this about - inexcusable. Not even an explanation

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Responses

Response from Totnes Hospital

Dear Enquirer, Thank you for the feedback you provided on 16 May 2015 regarding your recent experience of Totnes Community Hospital Minor Injuries Unit. I am sorry that your experience of the service provide by Torbay and Southern Devon Health and Care NHS Trust failed to meet your expectations. I will ensure your feedback is shared with the Assistant Director for Community Hospitals and the Consultant Nurse Lead for the Trust’s Minor Injuries Units. If you would like to discuss your feedback further, please contact me using the below details so that I can ensure your concerns are investigated more thoroughly. I hope your son is now receiving the treatment he requires and he is recovering well from his operation. Kind Regards Steve Clark Feedback and Engagement Officer Torbay & Southern Devon Health and Care NHS Trust Bayhouse | Nicholson Road | Torquay | TQ2 7TD 01803 217397 feedback.t-sd@nhs.net

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