"Appointments system not fit for purpose"
About: North Tyneside General Hospital North Tyneside General Hospital North Shields NE29 8NH
Posted by Anonymous
When will the NHS learn to manage the booking of appointments more efficiently? It's quite simple really - receive referral from GP....book the appointment...tell the patient. What's difficult about that? Nothing, but North Tyneside General seem to have the ability to make it difficult. I phoned up to ask if they'd received the referral - yes, they received it two weeks ago. I then asked when I will receive note of the appointment - I'm told I will hear in a couple of weeks. Why? I go on to ask how soon after receiving notification of the appointment will it be before the actual appointment - answer, don't know! Add to this the totally indifferent attitude of the person I spoke with on the phone and most will see there is much room for improvement. For the benefit of the management, this is the year 2015. Please take a look at what is clearly an out-dated approach to run any service, let alone our health service.