"Terrible discharge procedure"

About: County Hospital (Stafford)

Our elderly neighbour was fit for discharge at 11.00 visited on ward 1 at 15.00 told would be sent home in 2 hours, by 20.00 hours still in the the discharge lounge. What on earth is this hospital,up to ? It is alright giving good care then discharge and it is almost we've done our bit go away doesn't matter what happens now.

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Response from University Hospitals of North Midlands

Dear "Anonymous"

Thank you for taking the time to provide us with feedback about your experience of University Hospital of North Midlands.

If you would like to contact our PALS Team (Patient Advice and Liaison Service) so that they can investigate the issues that you have raised further. The PALS Team can be contacted on 08000 40 70 60 or by emailing advice.centre@mail.uhns.nhs.uk‚Äč

Thank you and best wishes