"The Angels of HASU Ward 23"

About: Heartlands Hospital

I would like to thank you from the bottom of my heart for caring for my Mother Frances. She had a bleed on the brain whilst travelling from Birmingham airport to visit me her daughter in Spain.Every single member of your team, nurses, doctors, therapists, cleaners, treated her with wonderful care and absolute dignity. As I said when I was with you, you are all Angels walking on this earth, Thank you!

Story from NHS Choices

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Frances's daughter

Thank you so much for your comments regarding the care your mother received recently whilst on HASU Ward 23.

I will forward your feedback to Joy Anderson Ward Manager, who I know will be thrilled to read your comments. Joy will then ensure that your feedback is communicated to all of her team.

I hope this is acceptable and I sincerely hope that your mother Frances is continuing to recover well,

Once again thank you for taking the time to post your feedback it is extremely valued.

With Kind Regards

Marie Helebert

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