"still waiting for pain mangement to ring me back"

About: Medway Maritime Hospital

why iam i still waiting for pain mangement to get back to me since the 17th april and i have left 2 previous messages and left 2 more today , i was supposed to be seen in pain clinic on the 17th april, but i was in a&e with a gynea problem , so the receptionist at a&e rang pain clinic to let them know i was in a&e and could they please send out new appointment , i was really upset that i couldnt go to the appointment as i was going to see new pain consultant , after members of the pain mangement set this up as i did have a choose and book form , ive left messages and on my last pain mangement course day the receptionist said they would sort it out for me but still nothing , iam very upset as i have osteoarthritis both knees both hips , complex regional pain syndrome and fibromylia . iam in constant pain every day , please can this be looked in to

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Response from Medway Maritime Hospital

Thank you for bringing this concern to our attention. I would like to apologise to you for the inconvenience that you have experienced in endeavouring to make contact with the pain clinic. Please do not hestitate to contact me so I can gather more details from you to address the issues you raise. Sam Chapman Senior Operational Manager 01634 830000 ext. 3856

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